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Shipping

Check out more details about our shipping procedures.

When will my order ship?

Our fulfillment center is open from 9 am to 5 pm, Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. Orders are usually dispatched within 5-10 business days. Please note that orders placed afte

What shipping options are available in Canada?

Can I ship an order to a P.O. box?

Yes, we use Canada Post to ship orders to P.O boxes.

Do you ship internationally?

Yes, we now offer international shipping to customers in the United Kingdom (UK) and within Europe. We currently ship to the following European's countries: France, Belgium, Spain, Italy, Netherlands, Portugal, Ireland, Austria, Germany. Please note

What shipping methods do you offer for international orders?

We currently offer 3 shipping methods: UPS® Standard: For UK: free shipping for orders over £60.00 GBP. For orders below £60.00 GBP, the shipping costs are £15.00 GBP.For Europe: free shipping for orders over €80.00 EUR. For orders below €80.00 EUR,

Do you offer a signature requirement option during checkout?

Yes, we offer a signature requirement option during checkout. You can choose to require a signature at delivery for extra security, at no extra cost. You can also choose to notify us  regarding your delivery preferences by leaving instructions at che

When will my order be delivered?

Deliveries within Canada can take up to 3 business days after the order is shipped. Deliveries to the UK and Europe can take up to 15 business days after the order is shipped, considering the carrier schedule, the customs processes, and other externa

How can I track the status of my order?

Once your order has been shipped, you will receive a shipping notification email with a tracking link and number. We kindly invite you to use it to track the progress of your shipment. Please note that the tracking information may take up to 24 hours

I haven't received my order, what do I do?

Have you tracked your order? You will find your tracking number in your shipping confirmation email - this should keep you up to date with your orders journey from PJ to your address. If your parcel has exceeded the delivery aim and there has been no

My order has been returned to the sender. What do I do now?

In the case that your order cannot be delivered and is returned to us by the courier, we will contact you as soon as we receive your order back at our warehouse to arrange your redelivery. In the event that you would prefer a refund for your order, w