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I haven't received my order, what do I do?Updated 10 months ago

Have you tracked your order? You will find your tracking number in your shipping confirmation email - this should keep you up to date with your orders journey from PJ to your address. If your parcel has exceeded the delivery aim and there has been no update on the tracking portal for your chosen delivery courier, please contact us via chat. 

If you have any issues with your order please contact us before opening a PayPal case or chargeback as this can delay your refund by up to 90 days.

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