SNS Help Center logo
SNS Help Center logo

All articles

What if my order has a damaged product?Updated 10 months ago

We are happy to refund or replace damaged items. To help us deal with the issue as quickly as possible, please contact us vita Chat with the following information:

  • Order number
  • A description of the fault 
  • A clear image showing the damage.

Do not return the item before getting in touch as we may not need it returned.

Was this article helpful?
Yes
No